Pricing Packages
At Starboard IT we recognise every business is different, so we offer a range of Managed Services packages as well as hourly Service Packs for greater flexibility.
Outsource now to Australia’s trusted IT Support partner
with offices in Melbourne, Sydney and Perth.
Inclusions:
- Contracted service with clear SLAs
- Proactive Monitoring
- Service Desk with ticketing
- Monthly reporting
- Back-up Services
Additional one-off costs:
- Setup fees
- Migration from existing provider
- Customisable (may affect the price)
Inclusions:
All the benefits of the Basic plan, plus:
- User Support
- Dedicated Support Manager
- Annual Strategic IT Roadmap
- Cost Optimisation Planning
- Asset Management
- BCP and DR consulting
Additional one-off costs:
- Setup fees
- Migration from existing provider
- Customisable (may affect the price)
Inclusions:
All the benefits of the Standard plan, plus:
- IT Strategy Development
- IT Security Monitoring
- Network Optimisation
- Vendor Management
- Unlimited Remote & Onsite support
- Dedicated Engineer
Additional one-off costs:
- Setup fees
- Migration from existing provider
- Customisable (may affect the price)
Inclusions:
No lock-in contract:
- For businesses who don't require full time assistance but need a helping hand every now and again.
- Blocks of hours available in 5,10 & 15
- Flexible Support
- Use the hours as you see fit (excluding premium services such as high level consulting).
SPECIALIST SERVICES
Additional IT Services & Support
If your business doesn’t require an ongoing monthly package, Starboard IT can offer you specialist IT services on an as-needed basis such as
Incident Response, M365 Support, Cloud Infra Support and DC Back-End Support.
Incident Response & Troubleshooting
Inclusions:
- Change Management
- Patch and Vulnerability
- Security and Compliance Services
- Disaster Recovery
M365 Support
Inclusions:
- Deployment and Migration Services
- User and Group Management
- Email and Communications Support
- Office Applications Support
- Collaboration Tools Support
- Identity and Access Management (IAM)
- Mobile Device Management (MDM)
Cloud Infra Support
Inclusions:
- Deployment and Migration Services
- User and Group Management
- Email and Communications Support
- Office Applications Support
- Collaboration Tools Support
- Identity and Access Management (IAM)
- Mobile Device Management (MDM)
Traditional On-Prem/ Datacentre Back-End Support
Inclusions:
- Networks
- Servers
- Storage Management
- Datacentre or Onsite Visits
- Cabling, Patching, and Physical Racking
- Cooling and Power Management
- Remote where Possible
- Physical Security